Frequently asked questions
Q: Do I need to provide any materials and equipment?
A: We provide all materials and equipment required for the job.
Q: How are payments made?
A: Customer have the choice to pay via debit card, credit card, bank transfer or via payment link.
Q: Does Your Company Follow Covid Guidelines?
A: Yes, Indeed, At All Times.
Q: What Insurances Do You Have?
A: We Have Public Liability And Employers Liability Insurance In Place.
Q: What If I Want To Cancel The Service?
A: No Problem. Just Let Us Know. It is Best To Speak To Us On The Phone.
Q: If There's A Problem. Who Can I Call?
A: Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please telephone us on +44 7506 709450, or email email@example.com, and we will do our utmost to resolve it immediately.
Q: What Quality Control Is There?
A: Our quality assured system starts with the high level of training and motivation that all our staff possess, followed by the allocation of a trained team supervisor to your home or office who monitors all aspects of the service. In addition senior management will carry out rigorous spot checks. And of course we check with you and welcome all feedback – positive or negative!
Q: What happens to my personal details?
A: We’re a registered Data Controller and all your information is kept strictly confidential.
Q: How can I give feedback?
A: Our commitment to you is the cornerstone of our company. So we would be delighted to hear from you, by phone, or by email or letter, or we’re happy to come and meet you. Of course you can also fill in the comments card form we leave after each visit.
Q: Who pays to clean up a crime scene?
A: In the majority of cases, the cost falls on the owner of the residential or commercial property in which the crime took place. Depending on the type of insurance policy you have, the total crime scene cleanup cost could be covered by your provider.
Q: How long does it take to clean up a crime scene?
A: Unfortunately, this is one of those “piece of string” questions. The time it takes to clean up a crime scene or a biohazard cleaning scenario will depend on the size of the area in which the crime took place and the severity of the damage. A more mild crime scene cleanup process can last around 4-8 hours to remove any harmful bacteria or contaminants. However, a more severe crime scene can take up to 48 hours to remove all traces. If a body has been left unattended for a number of days, considerable work will be required to decontaminate the area.
Q: What does a crime scene cleanup technician do?
A: Disaster and trauma cleaners will deep clean and sanitise the area where a violent crime has taken place. This includes the removal of any blood, bodily fluids and even tear gas. In scenarios where a victim has been left unattended, specialist cleaners will also handle the removal of the body and decontamination of the area to avoid the spread of blood-borne pathogens and harmful bacteria.
Q: Can I clean up a crime scene by myself?
A: Taking on the cleaning process after a loved one has passed on may seem like the best option. You don’t want random people swarming your house, creating a mess, invading your space and being noisy. However, taking on such a massive project as well as feeling emotionally drained from the event is not the best option. What’s more, approaching the scene unattended and unequipped is a serious health risk. So, unless you do have the expert knowledge and professional equipment, the task of cleaning up the contaminants and bacteria requires a professional team.
Always at your service, right where you are
We won’t let your cleaning and maintenance problems get to you. Besides providing quality home services in London, the skilled pros can also tidy up your garden or clean your home or office anywhere in South East and North West England. Here are some of the main locations we serve: